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Principles and etiquette of online communication; 14 golden rules that you should not forget

Study guide

Online communication has enabled us to make friends all over the world. Communicating online can be very exciting. At the same time, if we do not know the etiquette of online communication, we may get misunderstood or get into trouble. To avoid such problems, read this article to better learn the principles and etiquette of healthy online communication.

Part One: Communicating effectively and transparently

1. In the selection Words pay attention

In any communication, try to speak clearly so that the other party does not get misunderstood. Read your message again before you hit the send button. Ask yourself:

  • Did I not say unnecessary or extra words?
  • Did I say everything I wanted to say?
  • I mean clear? Not confusing or weird?
  • Doesn’t my words make me feel weird or misunderstood?

2. Be careful what jokes you make

Timely jokes are important in online communication

In face-to-face communication, your body language and hand movements help you get it right; But in online and text communication, the other party can only get the message out of your words. Even if the joke is clear to you, the other person may take your joke seriously. For this reason, when joking in the chat, ask yourself if the other person will understand what you mean? Keep these tips in mind when joking in chat:

  • Write “it was a joke” at the beginning or end of your sentence or message;
  • Use the right emoji or sticker to make your joke understandable.

Do not neglect the psychology of emojis and their effect on communication.

3. Do not forget mutual respect

Mutual respect in online communication

When chatting with a computer or phone, you may forget that the other person is human. If your internet friend upsets you, wait a few minutes before responding. Be careful not to insult him, or make hasty judgments. In general, make this rule the queen of your mind: do not say anything that you will regret later! If you do not agree with the opinion of your online friend, instead of insulting his / her point of view, say that you have another opinion; For example, instead of “You idiot who thinks so!”, Say “I understand what you mean, but I do not think so.”

4. Check the spelling and grammar of your message

If your message is full of typos and spelling mistakes, the other person may not take you seriously. In addition, typos make your message harder to read and understand. Read your message carefully before hitting the send button.

5. Use the correct and complete sentences instead of very familiar ones

Use the right sentences in online communication

If you are chatting with very close friends, you do not need to do this; But in chatting with strangers, use the full form of the word or sentence. If you are chatting with a teacher or employer, it is better to say things like “Boss is not imaginary boss!”, “Master, praam!” Do not use! Instead, say, “No, boss, it’s okay” and “Master, I’m shocked!”

6. Read forum or group rules before posting in groups

Each group or online chat channel has its own rules. It is best to look at the rules before joining a group or association. Also, look at the interaction of group members with each other to understand the level of member relationships.

Here are some common rules among groups:

  • Advertising is prohibited;
  • Respect for each other is essential;
  • Posting immoral content is prohibited;
  • If you disturb members, you will be removed;
  • Racist, sexist and insulting expressions are prohibited.

7. Make sure the submitted content is correct

People like to be the first to publish interesting, exciting and scary news and content. Unfortunately, many of these news and contents are not true. Dissemination of false news and content in online environments sometimes causes irreparable damage to the cultural and psychological body of society. With this account, search the internet and make sure it is not false or misleading before you publish content or share it with your friends.

For example, if your cousin sent you a photo of a baby who is half pig and half human and claims that this baby was born in a certain country as a result of an experiment, before publishing this strange and original news in groups, first doubt its correctness and Research later.

Part 2: Using the right communication tools

8. Use email for formal long messages

Use email when you need to include a lot of details and files in your message during a formal communication, such as with an employer or university professor. Email is a formal and convenient option for sending a request to work with a company, sending a dissertation to a university professor, or sending a few files to a colleague with whom you are not very comfortable. One of the great things about using email is that it gives you a professional look. In addition, it is the best option for moving large and voluminous files. Use email effectively and avoid common mistakes in writing email.

9. Use messengers for chats and short conversations

If you want to have a short conversation in a few sentences, use messengers. Messengers like WhatsApp and Telegram allow you to communicate quickly with your partner. In addition, they are not very time consuming and help to form a conversation very quickly. It is also possible to make effective use of messengers with the ability to send audio and video, as well as video and audio communication, which makes your work much easier.

10. Use video or voice calls for long conversations

As we said, messengers allow you to make voice and video calls to your audience. Apps like WhatsApp, Skype and FaceTime have free or high quality video calls. Be sure to get permission and coordinate from the other party before making a video call. It is polite to call someone on video without prior coordination.

۱۱. Go to chat groups for more general discussions

To find people with your own interests and tastes, you can use applications that allow you to group chat. Applications such as Telegram, WhatsApp and Club House are very popular in Iran and there are many chat groups in them. Some websites also have forums where you can join your favorite discussions and follow the discussion.

Part 3: Paying attention to security

۱۲. Be vigilant and know who sees your messages

When you publish something on the Internet, your post may reach people you did not want to see at all. The words and opinions you post in cyberspace may eventually reach your family, friend, acquaintance, co-worker, or even your employer. Before posting any message on the Internet, consider this rule: Never publish on the Internet what you do not want to show in public; For example, do not share very personal photos or embarrassing memories on the Internet.

Even in private spaces such as closed and private Instagram pages, your information may be leaked; For example, a member of your personal page might take a screenshot of a photo you just shared with a close circle of friends and publish it elsewhere. Messengers and social networks have the ability to restrict the number of people who can see your message and post; For example, you can post your stories on Instagram only to certain people.

13. Do not send sensitive information via email or chat

Be careful not to send passwords, banking information or other sensitive information through messaging and email applications. Even if you have a lot of trust in the other party and give them your information privately, the overall security of these applications can still not be trusted. Instead, try to share this information with the other person during the phone call.

Never share sensitive information with someone you have just visited online.

۱۴. Ask someone for permission before republishing content

If someone shares a photo or message with you, it does not mean that the whole internet is willing to know about it. As a precaution, be sure to get permission from the content owner before republishing the content that is shared with you.

Do not share anyone’s contact information without their permission. Also, do not share a friend’s personal photos and memories with others without permission.

The last word

The subject of online communication is very dynamic and the rules about it are constantly changing. However, what has been said in this article is the basic foundation of healthy and productive online communication. The 3 things we mentioned (transparency, proper tools and security) can be your roadmap for Internet communication.

What is your experience of online communication? Have you had a serious problem with this type of communication? How to share your experience with us and our readers.





Principles and etiquette of online communication; 14 golden rules that you should not forget

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