Who likes to give bad news? nobody; But what can be done? This life is a mixture of joys and sorrows. Our seconds and moments are sometimes black and sometimes white. Bad news also happens and it is not our job to prevent it. It gets harder when we have to spread the bad news to others. The situation is difficult, isn’t it? How should we tell bad news? We also agree that saying such a thing is not easy at all. That’s why in this article, we’ve told you bad news.
Tips for giving bad news
How to tell someone that their job performance score has dropped? How to tell someone about the hospitalization or death of a loved one? How do we convey other bad news? There must be a way to free us from the filth of bitter seconds; Bitter moments in which people’s emotions experience a wide range of states such as worry, sometimes anger, stress and excitement.
Remember the following process. These tips will help you:
1. Calm yourself and then tell the bad news
You need to calm yourself down first. If bad news upsets you, wait a minute. Once you’ve calmed down and taken control of your nerves, spread the word to others. If you have anxiety, excitement, fear, sadness, etc., you will also have a bad effect on your listeners. Take a deep breath and take action by mastering yourself.
2. Do not forget the Chinese introduction
It is not easy to get bad news; Especially when it is sudden. Always put yourself in someone else’s shoes when giving bad news. If you were the recipient of the news, would you like to have a tragic event or incident reported to you? Certainly not.
Always try to preface the unpleasant news in a calm and stress-free manner; For example, sit down and have the recipient sit next to you. Then begin the introduction by calming down and talking with eye contact. Do not rush to tell the news and make sure you calm down, then start reporting. Use sentences like this to get started:
- I have to talk to you about something….
- Unfortunately, I do not have much good news for you….
3. Provide a framework for bad news and do not rush into the heart of the story
In giving bad news, one should be careful to visualize generalities of the situation from the very beginning for the recipient of the news so that he is not confused and becomes acquainted with the dimensions of the tragedy or unpleasant event; For example, if you want to tell your employee about the results of a very bad sale, it is better to explain a little about the market situation and customers and share the bad news with them by identifying the context of the problem.
4. Skip the details to get the point across
True, this can be bypassed-but not unless you’re a techie who knows what he’s doing. This makes the impatient person annoyed to hear the news.
After the above two steps, go to the heart of the news and share it with the listener. Do not let pain and suffering bother you by telling useless details. He is waiting for bad news and you must act quickly.
4. Be neutral and just pass the news
We agree that giving bad news is not an easy task. If you are careful, when we say bad news, to make things a little easier for us, we tend to involve others; For example, we try to find the culprit and reduce the severity of the accident by talking to him.
Never blame anyone and do not open the door of others to your news in order to reduce the weight of the space in giving bad news. Just be a transmitter. If you put the blame on someone and judge, you will affect the listener’s interpretation of the bad news. You may not be right; So step aside and convey the news impartially.
5. Consider the aspect and capacity of the news listener
Note that the capacity of people to hear bad news is not the same. Some appear more powerful in this area and some get confused very quickly. Be careful before giving bad news and measure the person’s acceptance spirit and capacity. In order to have the string of words in your hand and to convey the news carefully and accurately, it is better to practice the way of expressing it in your mind for a few rounds.
6. Do not manipulate the bad news
True, this can be bypassed-but not unless you’re a techie who knows what he’s doing. It is better to tell the news to others as it is. Do not try to reduce the bitterness or manipulate it. If interference is made in the reality of bad news, it will be more difficult for the listener to understand and interpret. You are not allowed to add any news or anything to it. Tell the truth and do not burden your responsibilities in vain.
7. Choose a calm and positive tone for yourself
You will be the narrator of unpleasant news; So concentrate on yourself and try to have at least a calm and positive tone to reduce the sharpness and bitterness of the news a little. This does not mean that the news is manipulated; But your calm tone and support of the listener makes the news more receptive.
Do not jump into the water and be careful about choosing words. Do not say that you want to give bad news to your partner. Just be a narrator and use calm tone and precise words while avoiding judging and manipulating the news.
8. Be with and sympathize
Do not forget that you are going to convey bad news; So you need to increase your support and empathy with the listener. If you are present with him empathetically, he will be more relaxed and it will be easier for him to digest the bad news. You can tell him that you understand him and you can feel that he is experiencing an unpleasant feeling and mood.
9. Apologize if you are involved in bad news
Sometimes you have been involved in bad news or an accident and now you have to share that bad news with someone. In such a situation, you need to apologize for your role in shaping the problem and admit your mistake.
If you have a role in the occurrence of an unpleasant event, be sure to apologize for giving bad news to the listener and the audience. It is easier for the audience to respond to bad news when they see your sense of responsibility and realize that you are sorry.
10. Give the listener hope or a suitable solution
You may think that after giving bad news, you no longer have a duty to the listener. It is true. However, if you can, it is better to stay with him and help him cope with the situation, find a way to digest the problem or spark hope in his heart.
Everyone may experience a variety of emotions after hearing the bad news, fear, despair, bewilderment, loss, and so on. You can offer solutions to improve the person, give him hope, or be careful to help him get out of bad feelings.
It would also be a good idea to paint a promising outlook for someone at the peak of their lives. But remember not to rely on anyone in vain and try to be practical and useful if you offer a solution.
۱۱. Be prepared to answer the listener’s bad questions
The bad news that you conveyed, it’s time to answer the listener’s questions. The bad news audience will have a variety of questions in mind after you let them know. Prepare yourself and answer his questions. In order to find himself and digest the news better, he goes into detail and even asks questions that do not make much sense. Be patient and answer him while maintaining honesty.
۱۲. Be a good listener after giving bad news
When giving the news to the listener, encourage your audience to express their feelings and opinions. Do not let anything remain in his heart and sadness or surprise in his heart turn into a complex. Be a good listener and listen to what he has to say. Let the audience express their pain. Be by his side and listen to him. When the recipient of bad news finds an opportunity to vent his or her feelings and thoughts, he or she is less likely to feel hatred and confusion.
13. Sometimes you have to be silent after giving bad news
Some people become silent after hearing bad news. Maybe they need silence to digest the news. Maybe they are shocked. In any case, you need to give them time. It is important to be silent and not try in vain to break it.
It is true that you are silent and respect the silence of the person, it is better to be by his side and show that he is paying attention to that person with movements such as sitting next to him.
۱۴. Expect bad feedback from the listener
Do not forget that after giving bad news to some people, you will see strange reactions from them. You have to understand and not react. Anger, sadness, surprise, or any other negative feeling of the listener may come in the form of shouting, fighting, or even insulting you; So do not be upset and understand that person.
You are transmitting the news to the person, and although you probably did not play a role in its occurrence, you may find him or her guilty and unpleasant; So be careful not to take the person’s reaction seriously.
۱۵. Make the right conclusion about bad news
Do not share some bad news with one person at a time. Do not report the news quickly and without preamble, and do not rush to report the news and leave. Be with the person and help him find himself after hearing the bad news. If possible, give the listener a solution and show your support.
۱۶. And a few final tips
Finally, we want to give you some other bad news tips. Also note:
- Be careful not to treat adults like children when giving bad news and do not talk to children like adults. Know the level and extent of each person and talk to him / her considering it;
- Avoid giving false hopes to the listener of bad news. It is true that you should be by his side and help him get out of psychological shock, but giving vain hopes has many negative effects on the process of comprehension and digestion.
What is it like to report in the world of work and professional issues?
It is not that giving bad news is only about death and illness. We also face it at work; For example, when we are going to ask an employee to correct himself or herself or the management in a position of human resources or management, it is necessary to warn other employees about their reprimand or misconduct. In these situations, we must pay attention to the following:
- Let go of the conversation and try to talk to the person in the conversation about the problem in the work of the person. The reasons for the problem must be found. We are not going to question or harass anyone.
- Do not raise the issue in such a way that the other person enters the defensive lock and it is difficult for him to accept mistakes; For example, if there is a need for a correctional worker at work, we should remind him in a safe and calm environment.
The advice given in the previous section also helps us to give bad news at work. In addition, there are special ways to give bad news to employees.
at the end
The role of the one who gives the bad news is very important, even more important; So we have to learn how to tell the bad news. The listener’s perception of the bad news and the digestion of the situation depend to a large extent on us; We must act consciously. Was the method of giving bad news useful in this article? Do you have a suggestion? What do you do in these situations?