Today, more and more organizations are turning to coaching as one of the most effective management and leadership skills. Equipped with these skills, managers and leaders of organizations improve the performance of members of the organization and overcome crises with less damage. On the other hand, employees, as in the past, are not just trying to keep their jobs, but also want to be part of a useful and effective goal. Changing the approach to organizational management and changing the relationship between managers and employees has increased the need for managers to learn and apply coaching skills.
In the past, there was little empirical evidence of the effectiveness of these skills, but today, with much research, their effectiveness has been proven. The positive effects of these skills are not limited to personal development. By utilizing these skills, different organizations improve their overall performance in areas such as teamwork, dispute resolution, motivation, and so on.
These skills are learnable and can be implemented throughout the organization. In the following, we will introduce these important skills and review the ways to practice it among the leaders of the organization.
What are effective coaching skills?
Effective coaching skills are a set of skills that help individuals and organizations perform better and achieve their goals. These skills are as follows:
1. Creating a relationship and empathy
Proper interaction and creating empathy among members of an organization plays an important role in increasing motivation and moving towards team goals. Leaders who master effective coaching skills focus on others rather than on themselves in their relationships with other members, thereby building trust and empathy. If you want empathy in your organization, put aside selfishness and be empathetic with your subordinates.
2. Respect and trust
Every team in every organization is formed based on its capabilities and skills. It is the duty of a sober leader to respect and trust the abilities of his team. Prerequisite for a team to move towards the goals is the trust of the leader of the organization in the abilities of its members. A leader’s skill in building a good relationship with the members of his organization will lead to building mutual respect and trust.
3. Asking questions
Successful leaders are those who have important questioning skills and Socratic dialogue Have learned. By asking the right questions, one can have a better understanding of the situation and show more appropriate responses. Questions that have open answers and provide a context for discussion open the horizons in the attitudes of members of the organization and increase the level of social interaction and trust.
4. Active listening
The ability to understand the messages and emotions embedded in the conversations of members of the organization is one of the most important effective coaching skills for managers. This skill is important not only in business, but in all aspects of life.
The members of the organization are human, and human beings sometimes need compassion. Leaders of organizations, in addition to all professional expectations, must also feel compassion for their employees.
By expanding the use of these skills in various organizations around the world, better ways to train and apply them are found. Successful leaders apply these skills in their organizations and share their experiences. In the continuation of this article, we will point out the points that lead to their better use.
Tips for using effective coaching skills for managers
The skills mentioned in the previous section need to be practiced and used continuously in the organization; But their effects are clear from the start. The following tips will help you, as the leader of an organization, make the most of these skills:
1. Individual and collective encouragement
Replace high-profile speeches with individual and collective encouragement in exchange for positive work and accomplishments. Show that you pay attention to the individual conversations of your employees and understand the value of the work of each of them in advancing the goal of the organization. Everyone wants their work to be valued.
2. Cooperation instead
Give up ordering and replace cooperation. Today, more organizations are moving to teamwork, abandoning top-down command processes.
3. Positive stress
Positive stress is useful for motivating and increasing the efforts of the members of the organization; But too much pressure reduces efficiency. Balance the two. For the employees of the organization, having a hard-working leader, who actively participates in the work, motivates them to redouble their efforts.
4. Division of labor
Assigning some authority to team members shows your confidence in their abilities. Teams that feel the workload is evenly distributed among members perform better.
5. Principled approach to errors
Do not punish anyone for a mistake. New coaching approaches see mistakes and failures as part of the organization’s learning and growth process. It is very sensitive and important in coaching an employee who has made a mistake in his work. A successful leader helps his employees learn from their mistakes and grow.
6. Identify strengths
Know the strengths of your team and apply them. When your team members know and use their abilities, the level of self-confidence and cohesion in the team increases. By creating a space to encourage these situations, you create a process for the growth of the organization.
7. Crisis Management
When the situation is critical, you are calming, and when everything is numb, you are energizing. A resourceful leader needs to know how to react appropriately in stressful situations. Self-awareness and strengthening emotional intelligence play an important role in developing this skill.
8. Improve active listening skills
Some members of the organization need more spiritual support. Active listening skills are needed to build this support. You can gain more trust and mutual understanding from your organization members by doing a few simple techniques, such as making eye contact, mimicking the other person’s body language, asking more questions instead of talking, remembering the person’s previous conversations, giving feedback with the person’s permission, clarification and repetition. The conversations of the individual and….
Examples of effective coaching in the organization
To illustrate the importance of coaching to managers, here are four examples of the impact of these skills on problem solving:
- One of your employees has been late for work for some time and his performance has decreased. In such situations, an influential leader, instead of creating a sense of fear and punishment in the person, tries to enter into a conversation with the person. Using active listening skills, he creates a sense of trust in him and discovers the root of his employee’s problems. Then, by motivating him, he tries to show his employee the abilities to solve his problems.
- When faced with crises, a successful and skilled manager calmly analyzes the issue and asks all employees to come up with ideas to solve the problem. Instead of finding the culprit, he seeks to solve the problem and tries to separate it from the root of the problem by examining the various aspects of the problem.
- A new employee, who has a lot of stress in his new job, at the suggestion of the leader of the organization, teames up with a veteran member to learn the intricacies of the job and fit into the structure of the organization faster.
- Two employees of the organization have a dispute. The leader of an organization that knows effective coaching skills, instead of favoring one side or making hasty judgments, tries to listen carefully to what both parties have to say and create a space for effective dialogue between the parties so that they can resolve their differences.
Strategies for Improving Coaching Skills for Managers
Developing effective coaching skills, like learning any other skill, requires practice and practice. Participating in coaching courses is the best way to acquire these skills; But at the same time, these skills can be improved by using special strategies.
1. Strengthen emotional intelligence
To get started, look for emotional intelligence. Research has shown that increasing emotional intelligence in the workplace leads to better performance and greater job satisfaction.
2. Develop relationships
Look for relationships in your business. Investing in the promotion of internal relations leads to its growth and development. Influential leaders show their employees that their work is valuable and also teach them how to grow and grow.
3. A space for individual growth
Focus on strengthening individual and group competencies and skills, and create a space where each person can develop their abilities. When each member of the organization has the opportunity for personal growth, the organization as a whole will progress.
4. Principled interaction with employees
Practice the right ways to interact with employees every day. Becoming a role model in the eyes of team members will play an important role in improving employee behavior, as employees try to learn from their leaders.
5. Motivational work environment
Create an environment that motivates employees. Learn how to motivate yourself and apply it in your work environment. Instead of managing the small tasks of employees, empower them by motivating and delegating authority.
6. Assess coaching skills
Do not implement performance appraisal methods solely for members of your organization. Use it to assess your coaching skills as well. Determining what is being measured and how rewards are being awarded is where your skills can be properly assessed.
7. Motivation instead of fear
Do your best to eliminate the feeling of fear in the workplace. Replace motivation and purpose instead. Achieving goals happens faster when employees’ efforts are tied to a cohesive work environment.
Coaching is based on changing people’s behavior. By creating healthy behaviors and eliminating stressful behaviors, کوچ overall coaching performance can be improved. Effective coaching skills train leaders who can set a pattern of healthy behaviors for other members of their organization and lead it to success.